Switcher Studio Account & Billing Information
- How do I unsubscribe/cancel my subscription?
- How do I change or update my payment method?
- How do I apply a coupon code to a subscription?
- Is there a subscription with multiple licenses for businesses or teams?
- Can I purchase a subscription or pass before my free trial expires?
- How do I create a Switcher Studio account?
- What’s the difference between a subscription and a pass?
How do I unsubscribe/cancel my subscription?
All subscriptions are automatically renewed unless you cancel at least 24 hours before the end of your current billing cycle. Payments for a previous period are nonrefundable.
TO CANCEL YOUR SUBSCRIPTION:
- Log into your Switcher Studio Dashboard using the same email and password you use for the app.
- Click Subscription in the main menu.
- Under the Overview section, click Cancel.
- To confirm the cancellation, click Confirm. You will be able to continue using Switcher Studio until the end of your billing cycle.
How do I change or update my payment method?
- Log into your Switcher Studio Dashboard using the same email and password you use for the app.
- Click Subscription in the main menu
- Under the Payment Method section, you’ll see your payment information.
- To update your payment method, click + Payment Method.
- Enter your payment details.
- Click Add Payment Method. If you would like to delete the previous payment method, click Remove located underneath your old payment information.
Note: You must have at least one payment method on file. If you only have one payment method on your account, you cannot remove it until you have added a new one.
How do I apply a coupon code to a subscription?
There are two times when you can apply a coupon code to a subscription: when you’re first creating your account, and after you’ve created your account when you are purchasing a subscription.
How to apply a coupon code while creating your account
- Go to the Start Now page and fill out the form.
- Enter your coupon code into the Coupon code field, and click Redeem. You should see a green confirmation message appear with the coupon offer specifics.
- Click Get Started to finish creating your account. You should then see your coupon code applied to the corresponding subscription(s).
How to apply a coupon code after you’ve created your account
- Log into the Switcher Dashboard using the same email and password you use for the app.
- Click Subscription in the main menu.
- Navigate to the Enter Coupon Code field, and type in your coupon code.
- Click Apply Coupon. You should see a green confirmation message appear acknowledging your successful coupon entry before you’re redirected to the Payment page.
- On the Payment page, your coupon discount should be applied to the corresponding subscription. To complete your purchase at the discounted price, enter your payment information and click Subscribe.
Is there a subscription with multiple licenses for businesses or teams?
Definitely. Switcher offers two Enterprise options: Our Plus plan has licenses for multiple team members as well as shared assets and recordings within the Switcher Cloud. For Switcher Partners, we offer the option to pre-purchase bulk Switcher licenses to bundle with your current products and resell. Contact sales to learn more about our Enterprise offerings.
Can I purchase a subscription or pass before my free trial expires?
You can upgrade to a subscription or pass at any time during your free trial. Once you purchase a subscription or pass, your free trial will end and your pass or subscription will start immediately.
If you upgrade to a subscription or pass before your trial has expired, you will need to refresh the Switcher app to remove the watermark, as follows:
- Open the Switcher Studio app on your iPhone or iPad.
- Log out.
- Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
- Log back into the app.
How do I create a Switcher Studio account?
When you create a new Switcher Studio account, you'll automatically receive a free 14-day trial, unless you decide to skip the free trial and purchase a subscription or pass. You must use a valid email address that can be verified.
To create a Switcher Studio account and a free trial, see the FAQ How do I start a free trial?
To create a Switcher Studio account and purchase a subscription or pass, see the FAQ How do I sign up for a subscription or pass?
What’s the difference between a subscription and a pass?
Subscriptions are auto-renewing and can be paid monthly or annually. Our pass is non-recurring and can be purchased for a 7-day duration. Our 7-day pass offers the same set of features as our Switcher Studio subscription.