Switcher Studio Account & Billing Information

• How do I unsubscribe/cancel my subscription?
• How do I change or update my payment method?
• How do I apply a coupon code to a subscription?
• Is there a subscription with multiple licenses for businesses or teams?
• Can I purchase a subscription or pass before my free trial expires?
• How do I create a Switcher Studio account?
• What’s the difference between a subscription and a pass?

How do I unsubscribe/cancel my subscription?

All subscriptions are automatically renewed unless you cancel at least 24 hours before the end of your current billing cycle. Payments for a previous period are nonrefundable.

TO CANCEL YOUR SUBSCRIPTION:

1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
2. Click Subscription in the main menu.
3. Under the Overview section, click Cancel.
4. To confirm the cancellation, click Confirm. You will be able to continue using Switcher Studio until the end of your billing cycle.

How do I change or update my payment method?

1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
2. Click Subscription in the main menu
3. Under the Payment Method section, you’ll see your payment information.
4. To update your payment method, click + Payment Method.
5. Enter your payment details.
6. Click Add Payment Method. If you would like to delete the previous payment method, click Remove located underneath your old payment information.
   
   Note: You must have at least one payment method on file. If you only have one payment method on your account, you cannot remove it until you have added a new one.

How do I apply a coupon code to a subscription?

There are two times when you can apply a coupon code to a subscription: when you’re first creating your account, and after you’ve created your account when you are purchasing a subscription.

How to apply a coupon code while creating your account

1. Go to the Start Now page and fill out the form.
2. Enter your coupon code into the Coupon code field, and click Redeem. You should see a green confirmation message appear with the coupon offer specifics.
3. Click Get Started to finish creating your account. You should then see your coupon code applied to the corresponding subscription(s).

How to apply a coupon code after you’ve created your account

1. Log into the Switcher Dashboard using the same email and password you use for the app.
2. Click Subscription in the main menu.
3. Navigate to the Enter Coupon Code field, and type in your coupon code.
4. Click Apply Coupon. You should see a green confirmation message appear acknowledging your successful coupon entry before you’re redirected to the Payment page.
5. On the Payment page, your coupon discount should be applied to the corresponding subscription. To complete your purchase at the discounted price, enter your payment information and click Subscribe.

(These steps apply if you’ve created an account but have not yet purchased a subscription or pass. If you already signed up for a paid subscription, the Switcher Studio team will need to apply the discount code for you. Please email support@switcherstudio.com for assistance.)

Is there a subscription with multiple licenses for businesses or teams?

Definitely. Switcher offers two Enterprise options: Our Plus plan has licenses for multiple team members as well as shared assets and recordings within the Switcher Cloud. For Switcher Partners, we offer the option to pre-purchase bulk Switcher licenses to bundle with your current products and resell. Contact sales to learn more about our Enterprise offerings.

Can I purchase a subscription or pass before my free trial expires?

You can upgrade to a subscription or pass at any time during your free trial. Once you purchase a subscription or pass, your free trial will end and your pass or subscription will start immediately.

If you upgrade to a subscription or pass before your trial has expired, you will need to refresh the Switcher app to remove the watermark, as follows:

1. Open the Switcher Studio app on your iPhone or iPad.
2. Log out.
3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
4. Log back into the app.

How do I create a Switcher Studio account?

When you create a new Switcher Studio account, you'll automatically receive a free 14-day trial, unless you decide to skip the free trial and purchase a subscription or pass. You must use a valid email address that can be verified.

To create a Switcher Studio account and a free trial, see the FAQ How do I start a free trial? 

To create a Switcher Studio account and purchase a subscription or pass, see the FAQ How do I sign up for a subscription or pass?

What’s the difference between a subscription and a pass?

Subscriptions are auto-renewing and can be paid monthly or annually. Our pass is non-recurring and can be purchased for a 7-day duration. Our 7-day pass offers the same set of features as our Switcher Studio subscription.