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Switcher Studio Account & Billing Information

 

 

How to create your account (and your free trial)

When you create a new Switcher Studio account, you'll receive a free 14-day trial. You must use a valid email address that can be verified. 

To create an account and start your trial:

  1. Go to the Switcher Studio website. 
  2. Click the Start Now button in the top right.
  3. Complete the sign-up form. The email address you use to sign up is the one you'll use to log into your Switcher Studio account.
  4. You'll receive an email asking to confirm your email address. Click the link in the email to confirm.
  5. If you haven't already, download the Switcher Studio mobile app in the App Store.

Each subscription is intended for a single user. The app itself is free to download onto as many devices as you want. You will need an active trial or subscription in order to use it.

 

How to sign up for a paid subscription

You can upgrade to a paid subscription any time during or after your free 14-day trial. If you do not sign up for a paid subscription plan, your account will become inactive, and the app will not function. 

To sign up for a paid plan:

  1. Log into your Switcher Studio Dashboard using the same email and password you used when you created your account.
  2. Click Billing Info in the main menu.
  3. Click the toggle bar at the top of the page to choose between the Monthly and Annual payment options. If you select Annual, you will be charged for the 12 months upfront.
  4. Select the plan you'd like to subscribe to and click Choose.
  5. Review the pricing and click Subscribe to enter your payment information.

If you upgrade to a subscription before your trial has expired, you will need to refresh the Switcher app to remove the watermark, as follows:

  1. Open the Switcher Studio app on your main switching device. 
  2. Log out.
  3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
  4. Log back into the app.

 

How to apply a discount code to a subscription

If you have a discount code, you will need to enter it before selecting a subscription. Here are the steps to follow in order to apply a discount code:

  1. Log into your Switcher Studio Dashboard using the same email and password you used when you created your account.
  2. Click Billing Info in the main menu.
  3. Scroll down to the bottom of the page and click Have a coupon code?
  4. Type in your code and click Apply Coupon.
  5. Scroll back up to the plan section options. 
  6. Choose between the Monthly or Annual payment options using the toggle bar at the top of the page. If you select Annual, you will be charged for the 12 months upfront.
  7. Select the plan you'd like to subscribe to and click Choose.
  8. Review the pricing and click Subscribe to enter your payment information.


If you already signed up for a paid subscription, the Switcher Studio team will need to apply the discount code for you. Please email support@switcherstudio.com for assistance.

 

How to upgrade or downgrade your subscription

To upgrade or downgrade from your current subscription plan:

  1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Billing Info in the main menu.
  3. Under the Account Info section, you'll see your Active Subscriptions.
  4. Click Change Plan.
  5. Click the toggle at the top to select between the Monthly and Annual pricing options.
  6. Select the plan you'd like to subscribe to and click Choose.
  7. Review the pricing and click Subscribe to confirm the change.

After making a plan change, you will need to refresh the Switcher app:

  1. Open the Switcher Studio app on your main switching device. 
  2. Log out.
  3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
  4. Log back into the app.

If you are currently signed into the Switcher Studio Dashboard, you will need to log out and back in for it to reflect the new features.

 

How billing works when you upgrade or downgrade

If you upgrade or downgrade your subscription, you will receive a prorated credit, and your new renewal date will be based on the date you upgraded or downgraded.

Anytime you make a payment, you are paying upfront for a full month or a full year. If you choose to upgrade or downgrade your plan in the middle of the month or year, you are effectively starting a new plan at the new price. Any money already paid toward the old plan for time that hasn't yet been used will go toward the new plan.

Here is an example of how billing works if you upgrade:

If you originally paid $39.00 for the Essentials plan on the 1st of the month, and upgraded to the Standard plan on the 15th of the month, you would have used 50% of your original plan, or $19.50.

Thus, you would pay $55.50 to upgrade plans: $75.00 for the new Standard plan, less $19.50 from the original Essentials plan that was unused. Your monthly renewal date would be the 15th instead of the 1st of the month. 

Here is an example of how billing works if you downgrade:

If you originally paid $75.00 for the Standard plan on the 1st of the month, and downgraded to the Essentials plan on the 15th of the month, you would have used 50% of your original plan, or $37.50.

Thus, you would pay $1.50 to downgrade plans: $39.00 for the new Essentials Plan, less $37.50 from the original Standard plan that was unused. Your monthly renewal date would be the 15th instead of the 1st of the month.

 

How to change your credit card on file

  1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Billing Info in the main menu.
  3. Under the Payment Method section, you’ll see your payment information. 
  4. To update your payment method, click Add Card.
  5. Enter your name and address.
  6. Click Payment Info.
  7. Enter your payment details.
  8. Click Add Credit Card.
  9. If you would like to delete the previous payment method, click the Remove button next to it.
Note: You must have at least one payment method on file. If you only have one card on your account, you cannot remove it until you have added a new one.
 
 

How to unsubscribe/cancel your subscription

You may cancel your subscription at any time. All subscriptions are automatically renewed unless you cancel at least 24 hours before the end of your current billing cycle. Payments for a previously active subscription period are nonrefundable.

To cancel your subscription:

  1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Billing Info in the main menu.
  3. Under the Account Info section, you'll see your Active Subscriptions.
  4. Click Cancel.
  5. To confirm the cancellation, click Yes, Cancel My Subscription.

You will be able to continue using Switcher Studio until the end of your billing cycle.