Switcher Studio Account & Billing Information

• How do I unsubscribe/cancel my subscription?
• How do I change or update my credit card information?
• How do I apply a coupon code to a subscription?
• Is there a subscription with multiple licenses for businesses or teams?
• Can I purchase a subscription or pass before my free trial expires?
• How do I create a Switcher Studio account?
• What’s the difference between a subscription and a pass?

How do I unsubscribe/cancel my subscription?

All subscriptions are automatically renewed unless you cancel at least 24 hours before the end of your current billing cycle. Payments for a previous period are nonrefundable.

TO CANCEL YOUR SUBSCRIPTION:

1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
2. Click Billing Info in the main menu.
3. Under the Account Info section, you'll see your Active Subscriptions.
4. Click Cancel.
5. To confirm the cancellation, click Yes, Cancel My Subscription.
6. You will be able to continue using Switcher Studio until the end of your billing cycle.

How do I change or update my credit card information?

1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
2. Click Billing Info in the main menu
3. Under the Payment Method section, you’ll see your payment information.
4. To update your payment method, click Add Card.
5. Enter your name and address.
6. Click Payment Info.
7. Enter your payment details.
8. Click Add Credit Card.
9. If you would like to delete the previous payment method, click the Remove button next to it.

Note: You must have at least one payment method on file. If you only have one card on your account, you cannot remove it until you have added a new one.

How do I apply a coupon code to a subscription?

There are two times when you can apply a coupon code to a subscription: when you’re first creating your account, and after you’ve created your account when you are purchasing a subscription.

How to apply a coupon code while creating your account

1. Go to the Start Now page and fill out the form.
2. Enter your coupon code into the Coupon code field, and click Claim. You should see a green confirmation message appear with the coupon offer specifics.
3. Click Get Started to finish creating your account. You should then see your coupon code applied to the corresponding subscription.

How to apply a coupon code after you’ve created your account

1. Log into the Switcher Dashboard using the same email and password you use for the app.
2. Click Billing Info in the main menu.
3. At the top of the page, click Have a coupon code?
4. Type in your code and click Apply Coupon.
5. You should see a green confirmation message acknowledging your coupon.
6. Click Select to choose a subscription that your coupon applies to. 
7. Review the pricing and click Confirm to enter your payment information.
8. Click the Payment Info button.
9. Fill out the required fields and click Subscribe.

If you already signed up for a paid subscription, the Switcher Studio team will need to apply the discount code for you. Please email support@switcherstudio.com for assistance.

Is there a subscription with multiple licenses for businesses or teams?

If you need multiple Switcher licenses for your business or team, check out our Plus plan.

Can I purchase a subscription or pass before my free trial expires?

You can upgrade to a subscription or pass at any time during your free trial. Once you purchase a subscription or pass, your free trial will end and your pass or subscription will start immediately.

If you upgrade to a subscription or pass before your trial has expired, you will need to refresh the Switcher app to remove the watermark, as follows:

1. Open the Switcher Studio app on your iPhone or iPad.
2. Log out.
3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
4. Log back into the app.

How do I create a Switcher Studio account?

When you create a new Switcher Studio account, you'll automatically receive a free 14-day trial, unless you decide to skip the free trial and purchase a subscription or pass. You must use a valid email address that can be verified.

To create a Switcher Studio account and a free trial, see the FAQ How do I start a free trial? 

To create a Switcher Studio account and purchase a subscription or pass, see the FAQ How do I sign up for a subscription or pass?

What’s the difference between a subscription and a pass?

Subscriptions are auto-renewing and can be paid monthly or annually. Passes are non-recurring and can be purchased for 7-day or 30-day durations. Both subscriptions and passes offer the exact same set of features.