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Frequently Asked Questions

Here you'll find the answers to life's big questions. OK, maybe not, but you will find the answers to Switcher Studio's big questions. These should help you determine whether Switcher is a fit for your needs and how to create your account. If you're looking for app tutorials instead, visit our Help Center.

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Free Trial

Visit our Accounts & Billing page for instructions about how to create a Switcher Studio account. When you create a new Switcher Studio account, you'll receive a free 14-day trial.

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Your free 14-day trial starts as soon as you sign up for a Switcher Studio account either through the mobile app or on our website.

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When your free 14-day trial ends, you can choose to subscribe to one of our three Switcher Studio plans. If you do not sign up for a paid subscription plan, your account will become inactive, and you will not be able to stream or record with Switcher.

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The 14-day free trial includes almost everything Switcher has to offer. You can find a complete list of features included on our Free Trial Breakdown.

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The trial experience is the same as our Standard plan with the following exceptions:

  • Video Chat: The trial allows 1 remote guest to join via Video Chat at a time and includes 5 hours of Video Chat time, whereas the Standard plan allows up to 2 remote guests at a time and includes 30 hours of Video Chat time per month.
  • Cloud storage: The trial does not include Switcher Cloud storage for media assets (logos, graphics, prerecorded video, etc.) for your videos. The Standard plan includes Switcher Cloud storage for up to 100 media assets.
  • YouTube integration: Our YouTube integration, which allows you to link your Switcher account to YouTube and stream there directly, is disabled during the trial, but it is included on the Standard plan.
  • Watermark: The Switcher Studio logo, which you’ll see on your streams during your trial, will not be on your future broadcasts once you subscribe to any paid plan.

Check out our Pricing page for a complete side-by-side comparison of all Switcher’s paid plans.

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Subscribing & Paying

When you create a new Switcher Studio account, you'll receive a free 14-day trial. You must use a valid email address that can be verified. 

TO CREATE AN ACCOUNT AND START YOUR TRIAL:

  1. Click the Start Now button in the top right.
  2. Complete the sign-up form. The email address you use to sign up is the one you'll use to log into your Switcher Studio account.
  3. You'll receive an email asking to confirm your email address. Click the link in the email to confirm.
  4. If you haven't already, download the Switcher Studio mobile app in the App Store.

Each subscription or pass is intended for a single user. The app itself is free to download onto as many devices as you want. You will need an active trial or subscription in order to use it.

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You can upgrade to a paid subscription or pass any time during or after your free 14-day trial. If you do not sign up for paid access, your account will become inactive, and the app will not function.

  1. Click the Login button in the top right corner of the page, and log into the Switcher Studio Dashboard using the same email and password you used when you created your account.
  2. Click Billing Info in the main menu.
  3. Find your desired subscription or pass and click Choose
  4. Review the pricing and click Confirm to enter your payment information.

If you upgrade to a subscription or pass before your trial has expired, you will need to refresh the Switcher app to remove the watermark, as follows:

  1. Open the Switcher Studio app on your iPhone or iPad. 
  2. Log out.
  3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
  4. Log back into the app.
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We accept almost all major credit and debit cards. If you are purchasing bulk licenses or want to prepay for 2+ years, we can issue a purchase order (PO). Email support@switcherstudio.com to request a PO. 

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You can change your subscription at any time. Currently, we do not offer a way to pause subscriptions.

HOW TO CHANGE YOUR SUBSCRIPTION

To change your current subscription:

  1. Click the Login button in the top right corner of the page, and log into the Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Billing Info in the main menu.
  3. Under the Account Info section, you'll see your Active Subscriptions.
  4. Click Change Subscription.
  5. Click the toggle at the top to select between the Monthly and Annual pricing options.
  6. Select the option you'd like to subscribe to and click Choose.
  7. Review the pricing and click Subscribe to confirm the change.

After making a subscription change, you will need to refresh the Switcher app:

  1. Open the Switcher Studio app on your iPhone or iPad. 
  2. Log out.
  3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
  4. Log back into the app.

If you are currently signed into the Switcher Studio Dashboard, you will need to log out and back in for it to reflect the new features.

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You may cancel your subscription at any time. All subscriptions are automatically renewed unless you cancel at least 24 hours before the end of your current billing cycle. Payments for a previously active subscription period are nonrefundable.

TO CANCEL YOUR SUBSCRIPTION:

  1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Billing Info in the main menu.
  3. Under the Account Info section, you'll see your Active Subscriptions.
  4. Click Cancel.
  5. To confirm the cancellation, click Yes, Cancel My Subscription.

You will be able to continue using Switcher Studio until the end of your billing cycle.

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  1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Billing Info in the main menu.
  3. Under the Payment Method section, you’ll see your payment information. 
  4. To update your payment method, click Add Card.
  5. Enter your name and address.
  6. Click Payment Info.
  7. Enter your payment details.
  8. Click Add Credit Card.
  9. If you would like to delete the previous payment method, click the Remove button next to it.

Note: You must have at least one payment method on file. If you only have one card on your account, you cannot remove it until you have added a new one.

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  1. Log into your Switcher Studio Dashboard using the same email and password you used when you created your account.
  2. Click Billing Info in the main menu.
  3. Scroll down to the bottom of the page and click Have a coupon code?
  4. Type in your code and click Apply Coupon.
  5. Scroll back up to the plan section options. 
  6. Choose between the Monthly or Annual payment options using the toggle bar at the top of the page. 
  7. Select the plan you'd like to purchase and click Choose.
  8. Review the pricing and click Confirm to enter your payment information.

If you already signed up for a paid subscription, the Switcher Studio team will need to apply the discount code for you. Please email support@switcherstudio.com for assistance.

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You can upgrade to a subscription or pass at any time during your free trial. Once you purchase a subscription or pass, your free trial will end and your pass or subscription will start immediately.

If you upgrade to a subscription or pass before your trial has expired, you will need to refresh the Switcher app to remove the watermark, as follows:

  1. Open the Switcher Studio app on your iPhone or iPad. 
  2. Log out.
  3. Close out the app completely by swiping up from the bottom of your screen and swiping the app away.
  4. Log back into the app.
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Subscriptions are auto-renewing and can be paid monthly or annually. Passes are non-recurring and can be purchased for 7-day or 30-day durations. Both subscriptions and passes offer the exact same set of features.

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If you need multiple Switcher licenses for your business or team, check out our Plus plan.

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Technical Requirements

Switcher Studio runs on iOS devices and uses the cameras from iOS devices — iPhones, iPads, and iPod Touches. You cannot bring in third-party cameras like Androids, DSLRs, or Mevos. (You can, however, bring in Mac webcams using Switcher Cast.)

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You can use Switcher Studio on iPhones, iPads, and iPod Touches on iOS 13 or newer. View the complete list of compatible devices in our Help Center.

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Switcher does not have a built-in green screen feature. You can, however, use a third-party green screen app that works with iOS devices. For more info, view our Help Center article on using green screens and chroma keying with Switcher Studio.

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To stream with Switcher, you’ll need a consistent upload speed of at least 3 Mbps. We recommend checking your speed at a site like speedof.me/. Make sure to test your speed in an environment similar to the one in which you’ll be running your production. (For instance, if you plan to stream in a busy public location, make sure to test the speed when the location is busy.) Speeds can vary, so ensure you’re consistently getting at least 3 Mbps before you stream.

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All you need to start using Switcher is an iOS device with the Switcher Studio app installed, a Switcher Studio account, and a data or Wi-Fi connection. However, if you want to have a more robust production, we recommend connecting additional iOS devices to capture more angles.

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By default, Switcher uses the built-in mic of your main device. If you want to use a different audio source, check out our Help Center articles on connecting and managing internal and external audio sources with Switcher Studio.
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Switcher Studio is an iOS application, so it cannot be used on a computer. You can, however, bring your computer’s webcam (Mac) or screen (Mac or PC) into the videos that you stream or record with Switcher. This is done with a complementary app called Switcher Cast.

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No, Switcher Studio will only run on iOS devices, so it is not compatible with Android devices. For more info, check out our Help Center article on our experiments with Android. (Though you can’t use an Android as one of your local cameras, you can invite remote guests to join from any device — including Androids and computer webcams — using Switcher’s Video Chat feature.)

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Functionality

The Switcher Studio Dashboard is your online (browser-based) account hub where you can manage your Switcher account and access some of Switcher’s more advanced features, like Video Chat and Switcher Cloud storage. Once you have a Switcher account, you can access the Dashboard at dashboard.switcherstudio.com.

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Yes, you can bring in slides from PowerPoint, ProPresenter, or any presentation software that runs on Macs, PCs, or iOS devices. To do this, you must use Switcher Cast to screenshare your computer or iOS device screen into your Switcher production. 

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The Comments tab in the Switcher Studio app shows real-time comments from your streams on Facebook. This allows you to engage with commenters during your stream. The Standard and Plus plans also allow you to display these comments inside your videos for others to see. Only comments on Facebook streams show up within the Comments tab.

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Remote Guests

Yes, you can invite remote guests to join your stream via Video Chat. They can join from anywhere in the world and any device (computer or smartphone) with a browser and a camera.

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This varies by plan. On the Essentials plan, you can have one remote guest at a time. On the Standard plan, you can have two remote guests at a time. On the Plus plan, you can have four remote guests at a time.

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Just a smartphone or a computer! Guests can join from any device with a browser and a camera — you simply send them a URL, which they open to join your Video Chat. Guests don’t need a Switcher Studio account, and they don’t need to download the Switcher app.

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Yes, totally, lots of people use Switcher this way! Even if you don’t want to livestream, Switcher lets you record multiple angles without having to edit footage together in post-production. Switcher even has a feature called Director Mode that lets you simultaneously record each angle in HD.

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Livestreaming & Platforms

Switcher Studio does not have a built-in simulcasting feature for streaming to multiple platforms (for example, Facebook and YouTube) simultaneously. You can, however, connect Switcher with numerous third-party simulcasting tools, including Castr and Switchboard. Connecting one of these tools to Switcher lets you combine Switcher’s editing features with their simulcasting features.

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Switcher has direct integrations with Facebook, YouTube, LinkedIn, Twitch, and Microsoft Stream. Switcher also lets you stream to nearly every other destination, including Twitter/Periscope, using Custom RTMP. A notable exception is Instagram — unfortunately it’s against Instagram’s policies for third-party apps to stream to their platform.

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Unfortunately, it is not possible for third-party apps to stream to Instagram in a way that’s compliant with their policies, so the only way to stream to Instagram is to use the native Instagram app. As soon as Instagram opens an API that will enable us to build an integration, we’ll get on it!

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Switcher can stream at 270p, 360p, 540p, 720p, and 1080p (beta). If you’re streaming to Facebook or using Custom RTMP, you can even use Switcher’s speed test feature to help you choose the streaming quality that’s right for your network.

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Yes, you’ll simply need to embed the video player for your livestream into your website. For instance, you can schedule a private livestream on YouTube and then embed the video player on your website ahead of time so that the stream is accessible only on your website. Check out our Help Center articles on embedding YouTube videos and embedding Facebook videos

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Yes, Switcher lets you create private streams on Facebook, YouTube, and LinkedIn. (This option is not available for Twitch.) Many platforms that use Custom RTMP also enable private streaming. You must simply set your stream to private on the platform itself before going live to that platform via RTMP from Switcher.

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Yes, scheduling is available for Facebook and YouTube. You can schedule a broadcast up to 7 days in advance on these platforms. Check out our Help Center article on scheduling Facebook Live streams. (You must have a subscription to Switcher’s Standard or Plus plan to schedule streams. Scheduling is not included in the Essentials plan.)

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Video, Content, & Assets

Yes, after a stream, your video is stored in the Switcher app on your main device. If you’d like to store it somewhere else, check out our Help Center article on moving or copying your Switcher Studio recordings.

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Yes, totally! Switcher Studio lets you upload and store your own on-brand creative assets, like logos, lower thirds, graphics, and more. You can also customize the colors, fonts, and sizes of Switcher’s built-in templates, including titles, lower thirds, and overlays. Switcher even lets you save swatches of your brand colors for easy access to approved hues. You can choose colors using a rainbow palette, RGB, or Hex/CSS codes.

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Yes, on Switcher Studio’s Plus plan, which includes licenses for multiple team members, you can upload and store shared assets so that everyone on your team always has access to on-brand creative assets.

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Miscellaneous

The best way to contact the Support team is through the messaging tool inside the Switcher Studio app or on the Dashboard. To access the messaging tool from the app, tap the question mark icon in the bottom right of the launch screen. To access it from the Dashboard, click the word bubble icon in the bottom right of any page. If you’re unable to use the messaging tool, you can email support@switcherstudio.com with your questions.

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We have a Switcher Affiliate Program that you can learn more about here.

We currently do not have a referral program.

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