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Frequently Asked Questions

Here you'll find the answers to life's big questions. OK, maybe not, but you will find the answers to Switcher Studio's big questions. If you're looking for app tutorials instead, visit our Help Center.

Start your free trial

Account Questions

Head to this page, fill out the form and you’ll be on your way!

The trial experience has all the same features as our paid options, with the following exceptions:

  • Limited to 20 hours of Remote Guests via video chat during trial. Subscriptions and passes include unlimited time to host Remote Guests
  • Limited to 20 Switcher Cloud assets
  • Switcher Studio watermark. This will be removed once you purchase a pass or subscription
  • With the trial, your three most recent multistreams are saved on the Dashboard to download and share.

Sure! Create your account, verify your email,  download the app, and select Choose Pricing.

Now you’ll be able to choose your desired subscription or pass from the Dashboard. Click Select on your preferred plan, enter your payment information, and click Subscribe (for subscriptions) or Buy Now (for passes) to complete your purchase.

You can also upgrade to a subscription or pass at any time during your free trial. Once you purchase a subscription or pass, your free trial will end and your pass or subscription will start immediately.

Currently, we do not offer a way to pause subscriptions.

All subscriptions are automatically renewed unless you cancel at least 24 hours before the end of your current billing cycle. Payments for a previous period are nonrefundable.

TO CANCEL YOUR SUBSCRIPTION:

  1. Log into your Switcher Studio Dashboard using the same email and password you use for the app.
  2. Click Subscription in the main menu.
  3. Under the Overview section, click Cancel.
  4. To confirm the cancellation, click Confirm. 

You will be able to continue using Switcher Studio until the end of your billing cycle.

Subscriptions are auto-renewing and can be paid monthly or annually. Our pass is non-recurring and can be purchased for a 7-day duration. Our 7-day pass offers the same set of features as our Switcher Studio subscription.

Functionality Questions

Yes, totally, lots of people use Switcher this way! Even if you don’t want to livestream, Switcher lets you record multiple angles without having to edit footage together in post-production.

You can record now and livestream it later or you can take pre-recoreded videos and repurpose them on social media.

Nope, BUT you can bring your computer’s webcam (Mac) or screen (Map or PC) into the videos that you stream or record with Switcher. 

This is done with a complimentary app call Switcher Cast

Nope, we’re iOS only at the moment. Remote guests can join from any devices though, including an Android. 

Just a smartphone or a computer! Guests can join from nearly any device with a browser and a camera — you simply send them a URL, which they open to join your video chat. Guests don’t need a Switcher Studio account, and they don’t need to download the Switcher app.

The only way to stream to Instagram is to use the native Instagram app. As soon as Instagram opens an API that will enable us to build an integration, we’ll get on it!

The best way to contact the Support team is through the messaging tool inside the Switcher Studio app or on the Dashboard.

Yes, after a stream, your video is stored in the Switcher app on your main device. If you’d like to store it somewhere else, check out our Help Center article on moving or copying your Switcher Studio recordings. Additionally, if you’re using Switcher’s Multistreaming feature, your most recent Multistream recordings are saved to the Switcher Cloud and accessible from your Dashboard when the stream ends.

Do you have additional questions not answered above? We’d love to chat with you!

Existing user with a specific question? Head to the Help Center and we’ve got you covered!